Terms & Conditions

By using Grandma's Cheesecake factory, http://grandmascheesecakefactory.in the user has unconditionally accepted the terms and conditions of use as listed below. Grandma's Cheesecake factory reserve the right to add, delete, alter or modify these terms and conditions at any time. The User is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of  Grandma's Cheesecake factory

The agreement between you and  Grandma's Cheesecake factory http://grandmascheesecakefactory.in shall be subject to the following terms and conditions:-

  • All prices listed on the website are in Indian Rupees

  • All the prices shown are inclusive of delivery in specified areas of DELHI/NCR only. All prices and availability of products are subject to change without prior notice

  • The product specifications (weight, size, colour etc.) mentioned with the product photos are for indicative purposes only. There may be a variation in the pictures and the respective products Grandma's Cheesecake factory in its absolute discretion, may deliver a similar/alternate product for reasons or exigencies beyond its control

  • In case of incomplete/incorrect address resulting in non-delivery, no refund is possible due to the perishable nature of the product and the infrastructure costs involved

  • If the recipient is unavailable at the time of delivery, we shall take the order as delivered and the item will be handed over to a relative/neighbour/colleague unless otherwise specified. However, we always try to make an appointment over the phone before delivery

  • Refusal of the item by the recipient is considered as a complete delivery. No refund will be possible

  • No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made

  • All such claims if any, are to be raised within 24 hours of delivery /non delivery

  • In a credit card transaction, you must pay using your own credit card. Grandma's Cheesecake factory shall not be liable for any credit card fraud

  • Grandma's Cheesecake factory shall not be liable for any delay in delivery that may be caused by flood, fire, wars, acts of God or any cause that is beyond the control of the organization

  •  The owners of the site retain the right to refuse any order unconditionally

  • All claims are subject to the jurisdiction of local Court


Refund policy
In case of proper cancellation, we will refund the amount in the same form we received the payment and it is normally done within 10-15 working days from the date of cancellation of the order. Once refunded, an e-mail confirmation is sent to the customer about the refund. 


Return of Product Policy
Return of product is not allowed owing to the perishable nature of the product. If you have any complaint regarding the product that reaches you can send us a mail at support[at]grandmasCheesecakefactory.in so that we can understand the issue and act accordingly.

Submissions and use of this site

you agree that you are and shall remain solely responsible for the content of any submissions that you may make, and that you will not submit material that are unlawful, defamatory, abusive or obscene. You further agree not to submit anything to the site that may violate any rights of any third party, including copyright, trademark privacy or other personal or propriety right(s).

Grandma's Cheesecake Factory does not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or menu items, product enhancements, processes, recipes, material, marketing plans or new product names. Please do not send any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Granma's Cheesecake Factory 's products or marketing strategies might seem similar.

If, despite our request that you don't send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your submission. You agree and warrant that: (1) the submission will immediately become the sole and exclusive property of Grandma's Cheesecake Factory without compensation to you or any other person or party; (2) Grandma's Cheesecake Factory will consider the submission to be non-confidential and non-proprietary; (3) Grandma's Cheesecake Factory shall have no obligations concerning the submission, including but not limited to, no obligation to return any materials or acknowledge receipt of any submission; (4) Grandma's Cheesecake Factory may use or redistribute the submission or its content for any purpose and in any way it chooses; and (5) the submission does not contain trade secrets or proprietary information owned by another.